From Wednesday 1 March, you will no longer be able to replace a driver licence free of charge.

Telcos and banks now need to use both your card number and driver licence number to confirm your identity through the Document Verification Service. During the Optus data breach, card numbers were not compromised in Queensland. When you replace your card, you receive a new card number.

Your customer reference number, also shown as your licence number is used for a lot of products and documents with us, such as your driver licence, registration, infringements and fines.

You can find your customer reference number in the top right corner on the front of your driver licence. It is marked as your licence number, authority number or reference number.

From Wednesday 1 March, if your details are compromised by a data breach, you can apply for a replacement driver licence online (with a new card number) and pay the fee.

If you can’t get to a transport and motoring customer service centre for medical reasons or you are interstate/overseas, you can complete a remote driver licence kit.

You must meet all application requirements listed.

If you need more information about changing your driver licence number, please message us.

Check the address, email address and contact details that we have on file for you.

You can see the details of any registrations or infringements that have been recorded against your customer reference number.

You can apply an additional level of security to your account to require extra information provided before your account information can be accessed online.

Protect yourself from fraud and scams by looking out for any suspicious or unexpected activity across your online accounts, including your bank accounts.

Stay vigilant and report any fraudulent activity immediately to the relevant authority.

Look out for scammers who may have your personal information including suspicious emails, texts, phone calls or messages on social media.

Never click on any links that look suspicious and never provide your passwords, or any personal or financial information.

Find more information about scam emails and how to make sure your email from us is legitimate.

We're committed to protecting your personal information. We do this through a range of measures, including security, multi-factor authentication and firewalls to prevent unauthorised access. Our privacy and security statement has more information about how we keep your information safe.

Your Queensland licence cards also have security features to help protect against identity theft and fraud.